Need a temperature correction setting. I did this for my Ecobee Smart Thermostat and two Switch+s and theyve been reconnecting a lot better. To fix this, you can adjust it in the Ecobee app. The thermostat works fine using the ecobee app but in SmartThings and ActionTiles it is dead in the water. Next, tap on the arrow next to “Low Temperature Limit” to set the threshold. To do this, go to Main Menu, and select Settings. One of the most common reasons for the Ecobee thermostat going offline is because the Internet connection keeps going offline. Reach Out to Ecobee Customer Support. Ecobee is offline?? : r/ecobee. To check if your ecobee is connected to ecobee servers, go to MAIN MENU > ABOUT > WI-FI > CONNECTED TO ECOBEE. How can I troubleshoot? SmartCamera with voice control features and settings;. How do I Fix My Ecobee Black Screen?. You Have an Unstable Internet Connection. Ecobee thermostat, offline again. The Ecobee thermostat indicates the temperature incorrectly. Why? How to control your HVAC systems fan with your ecobee thermostat; My live feed is reporting that my camera is offline. Ecobee goes “offline” but only in the app. Ecobee goes “offline” but only in the app. Your Ecobee is Powering Down To Avoid Overheating 2 Things You Can Do if Your Ecobee Fails to Connect to The Internet 1. 2K subscribers Subscribe 60K views 2 years ago Smart Thermostats Ecobee Smart Thermostat: https://amzn. Ecobee offline and cannot reconnect Devices & Integrations bluebanana March 13, 2020, 10:25pm #1 So my ecobee went offline a few days ago and I cannot reconnect it or its two occupancy/temperature. For advanced troubleshooting (e. The ecobee app lets you set up and control your ecobee devices from anywhere. I did this for my Ecobee Smart Thermostat and two Switch+s and theyve been reconnecting a lot better. So it seems the wifi driver has a memory leak or something of that nature. One can deduce that it’s not the lightbulb or the Hue hub going offline, but rather just the communication with HomeKit is just broken. Your Ecobee is Powering Down To Avoid Overheating. , if you are getting a Sorry, I need a minute response), go to the Alexa troubleshooting page. For the location still using Groovy ecobee devices, you should be able to add ecobee in the ST app, get your automations moved over to the new devices and then delete the Groovy devices. Ecobee definitely had authentication issues that caused the devices to go offline in smartthings. After these checks, if your ecobee thermostat is still turning off or rebooting, it indicates a deeper problem with the wiring, heating, or HVAC system. Then hit “Save” in the bottom-right corner. Go into your router and manually assign an IP to the Ecobee. even though Ive verified that its connected to my wifi. 8 Reasons Why Your Ecobee Thermostat Is Not Working: & Fix. Depending on your mobile device operating system (iOS or Android), check the app store to see if the ecobee app has new updates. The ecobee app is available on iPhones and iPads, and Android phones and tablets. Setting up and using Alexa with your ecobee thermostat. Here’s how to add the ecobee app widget: 1. The ecobee draws power from the. Pull the ecobee unit from the wall. My Ecobee Is OfflineIt comes with many fancy features that you probably wont use with HomeKit, though they are still nice to have if one day you need them. Does this happen often? 5 14 14 comments Best Add a Comment. On your phone’s Home Screen, touch and hold an empty area of the screen until the apps jiggle. If your ecobee was previously powered on and working fine, a sudden black screen usually indicates insufficient voltage going to the thermostat. Learn how to enable Alexa on your SmartCamera with voice control or Switch+ light switch. The ecobee screen is black and my phone says it’s offline. One of the most common reasons for the Ecobee thermostat going offline is because the Internet connection keeps going offline. The online or offline status doesn’t mean much for a cloud-to-cloud integration, you’d need to check the events history to make sure that you still get refresh temp/setpoint/revision values from the Ecobee APIs. Confirm Your Thermostat is Registered. Ecobee Offline. Click the MAIN MENU button on the thermostat. Ping to Ecobee from Thermostat is fine and thermostat says it is connected. To connect your Ecobee thermostat to your Wi-Fi network: From the Home screen, press Menu. My Ecobee Thermostat Keep Going Offline>Why Does My Ecobee Thermostat Keep Going Offline. 2 Things You Can Do if Your Ecobee Fails to Connect to The Internet. What happens then? ecobeeColin • 4 yr. My ecobee thermostat keeps losing power and displaying a calibrating message. Try power-cycling the ecobee by removing it from the wall and leaving it off for two minutes. Tried multiple devices and it does it every time I open the app but doesn’t do it when I open the browser. Scroll down to find out how to add and remove ecobee thermostats, cameras, sensors, and light switches. Why? How to control your HVAC systems fan with your ecobee thermostat Installing your ecobee thermostat with the Power Extender Kit (no C wire) Threshold settings for ecobee thermostats View All (20+) SmartSensors Room Sensors: FAQs, Setup Guide, and Troubleshooting. You can tell if this is the case by. What happens when ecobee goes offline? When your ecobee loses wireless connection to your network, you can still use it as a standard thermostat. They only difference, you wont be able to monitor or control it remotely until it reconnects. When the thermostat is not turning on, the screen will stay blank or black. Why does my ecobee keep going offline? It stopped going offline. Your Ecobee is Powering Down To Avoid Overheating 2 Things You Can Do if Your Ecobee Fails to Connect to The Internet 1. Using Ecobee integration and device, the thermostat went offline (again) this morning, making the device uncontrollable from the dashboard. 9 Ways To Troubleshoot Ecobee Thermostat Blank Screen. Professional Installer Option Ecobee offers a service on their website to refer you to a qualified technician in your area that can review and fix your system for a fee. Ecobee is offline?? Hi there, Im on my 4th day of using an ecobee, and its been fine until now. … read more Kim Kimmel Retired EPA certified residential refr 597 satisfied customers I have a trane model 4tee3f40b1000aa and everytime the temp. You should be able to reauthorize your device here. Ecobee black screen could be due to a power outage. I have a problem with Ecobee Ecobee outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Detach the thermostat from the wall to shut it OFF and afterward reattach it again. TLDR; Setup a monitoring solution if you can and ping your ecobee every 5 minutes (just one ping), and itll. Ecobee app says offline but thermostat connection to Ecobee server is fine. You’re Fiddling With the Humidity. Terri_Baker (TeBa) September 30, 2021, 1:42am 3. The main connections are usually made with the breaker so make sure there isn’t any connection interruption along the path. When your ecobee loses wireless connection to your network, you can still use it as a standard thermostat. If your ecobee is unregistered, don’t worry, the registration process is easy. The ecobee screen is black and my phone says it’s offline. Fix Ecobee Thermostat Not Turning On. Additionally, your Ecobee could be right on the edge of your Wi-Fi router’s range. ecobee thermostat>Setting up and using Alexa with your ecobee thermostat. The lights went out about an hour ago. Scroll down unless you see the Ecobee reconnect Smart app. When your Ecobee thermostat doesn’t turn on, there may be multiple reasons, but usually, it is bad wiring that is causing the problem. Adjust this value to your ideal brightness level. even though Ive verified that its connected to my wifi. When i try to go to the app or website, it says that It looks like your thermostat has lost network connectivity. If you have a dual-band router, youll want to make sure to connect to the 2. Force stop the app Relaunch app, re log in. Completely reset the thermostat in the factory settings. Pets are interfering with the sensor. If your ecobee recently ran the optimization process, it has failed to switch to the new, better channels discovered. Using Ecobee integration and device, the thermostat went offline (again) this morning, making the device uncontrollable from the dashboard. To check if your ecobee is connected to ecobee servers, go to MAIN MENU > ABOUT > WI-FI > CONNECTED TO ECOBEE. Ecobee app says offline but thermostat connection to Ecobee server is fine. Ecobee offline and cannot reconnect Devices & Integrations bluebanana March 13, 2020, 10:25pm #1 So my ecobee went offline a few days ago and I cannot reconnect it or its two occupancy/temperature sensors. The thermostat keeps turning off. It stopped going offline. However this time using 1 Factor Authorization, the password was refused perhaps 3 or 4 times, although I was able to log into Ecobee. Why? How to control your HVAC systems fan with your ecobee thermostat Installing your ecobee thermostat with the Power Extender Kit (no C wire) Threshold settings for ecobee thermostats View All (20+) SmartSensors Room Sensors: FAQs, Setup Guide, and. Restarting after a power outage. Usually this means a fresh login is needed. If your internet signal is offline, ecocbee should automatically reconnect after restoring the internet signal. One can deduce that it’s not the lightbulb or the Hue hub going offline, but rather just the communication with HomeKit is just broken. The new thermostat is connected and was being used to manage both AC and the existing Heating. If your SmartCamera with voice control continues to report offline after restarting the app, please try the following steps in this order: Ensure your homes internet connection is active and ensure your router is powered on Unplug your camera then plug it back in. Ecobee definitely had authentication issues that caused the devices to go offline in smartthings. It’ll go through a restart/reboot every time either of these happens. Linking Alexa to your ecobee thermostat Linking Alexa to your ecobee thermostat with Alexa Built-in. You will be prompted to connect to your WiFi. As you probably know, running an outdated version of the ecobee app may cause some malfunctions, which could be the reason your thermostat keeps disconnecting from Wi-Fi. 3 Most Common Reasons Why Your Ecobee Keeps Going Offline. Your Ecobee is Too Far Away From Your Wi-Fi Router 3. my ecobee keep disconnecting from Wi. If your internet signal is offline, ecocbee should automatically reconnect after restoring the internet signal. Follow these steps to power cycle both devices: Remove your ecobee thermostat from the wall and unplug your router. 3 Most Common Reasons Why Your Ecobee Keeps Going Offline 1. One of the most common reasons for the Ecobee thermostat going offline is because the Internet connection keeps going offline. I had this problem when the - Answered by a verified Electronics Technician The ecobee screen is black and my phone says it’s offline. 3 Most Common Reasons Why Your Ecobee Keeps Going Offline 1. Follow these steps to power cycle both devices: Remove your ecobee thermostat from the wall and unplug your router. I just installed my ecobee My ecobee was working before. A user reported that he actually fixed this issue by simply flipping the Air Handler switch (The switch was not even tripped). Had a power outage and now ecobee is offline. Try connecting to the wi-fi with another device. If your ecobee is unregistered, don’t worry, the registration process is easy. But what else might be interfering with. Tried multiple devices and it does it every time I open the app but doesnt do it when I open the browser. Of course, it would be great if Apple could solve this. Once youve registered or added your device, you and other members of your ecobee home will be able to control it from the ecobee app. Scroll down and select the ecobee widget. If your ecobee is having issues connecting or staying connected to Wi-Fi and the Internet, there are a few things to consider: 1. For connection issues with your Switch +, please visit our Switch + Wi-Fi troubleshooting article. The device will continually connect and disconnect until the Wi-Fi credentials are re-added. How To Reset Ecobee Smart Thermostat One Hour Smart Home 65. You will need to check both the Heat Pump and Air Handler. You can reboot your ecobee by pulling it off the wall or restoring it to factory settings. Tap and hold your finger on the right-hand dial and drag it up or down to set the temperature. ecobee Smart Security and 24/7 Professional. My ecobee thermostat keeps losing power and displaying a calibrating message. You can tell if this is the case by seeing if other devices go down when the Ecobee goes down. Ecobee 3 Lite suddenly went offline (blank screen) Last year in 2018, we got a new AC system and with that we got a new ecobee3 thermostat. Make sure Wi-Fi Radio is Enabled. You can reboot your ecobee by pulling it off the wall or. Depending on your mobile device operating system (iOS or Android), check the app store to see if the ecobee app has new updates. How To Fix Ecobee Thermostat Not Turning On. One house has 2 thermostats and 4 sensors the other 1 stat and 2 sensors. Please deactivate the Device Health check as it sometimes causes more offline issues with devices. It will show me temperatures and settings, all correctly and live. It is also possible that you’re inputting the wrong WiFi password or credentials. Ecobee is offline?? Hi there, Im on my 4th day of using an ecobee, and its been fine until now. Using the classic app, click on the bottom automation tab, then click on the Smartapps tab at the top right. Pets are interfering with the sensor. Ping to Ecobee from. So it doesnt necessarily mean that the thermostat is Offline. Ecobee Fan Settings - Ecobee furnace or Air Conditioning fan wont turn off RubberCheese Reviews Ecobee Thermostat / Smart Thermostat Installation / Smart Thermostat Installation. ago Agree, I consider it a major design flaw Impressive_Doorknob7 • 2 yr. When you see the widget you want, select Add widget. The root device status can be set to Offline if the thermostat is actually Offline or if for some reason the plugin cant retrieve data from the Ecobee server when it tries to poll. Scroll left and right to see the different options. Ecobee 3 Lite suddenly went offline (blank screen) : r/ecobee. TLDR; Setup a monitoring solution if you can and ping your ecobee every 5 minutes (just one ping), and itll stay online indefinitely. The Ecobee thermostat is off. I have an Ecobee 3 thats worked perfectly for 6 years. Ecobee Not Turning on Heat: How to Troubleshoot. When your ecobee loses wireless connection to your network, you can still use it as a standard thermostat. User reports indicate no current problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. Your Ecobee is Too Far Away From Your Wi-Fi Router 3. The first reason why your Ecobee won’t turn on is that a switch might have tripped due to a complication. There are many reasons why an ecobee thermostat has trouble connecting to WiFi, including a problem with the router, bad WiFi encryption, or too weak a signal for. One of the most common reasons your Ecobee thermostat goes offline is if the internet connection keeps going offline. Ecobee definitely had authentication issues that caused the devices to go offline in smartthings. What do I do?>Had a power outage and now ecobee is offline. What happens when ecobee goes offline? When your ecobee loses wireless connection to your network, you can still use it as a standard thermostat. Why Does My Ecobee Keep Going Offline?. If your internet signal is offline, ecocbee should automatically reconnect after restoring the internet signal. There are many reasons why an ecobee thermostat has trouble connecting to WiFi, including a problem with the router, bad WiFi encryption, or too weak a signal for the thermostat to connect to the network. Technicians Assistant: How long has this been going on with your ecobee thermostat? What have you tried so far?. The ecobee app lets you set up and control your ecobee devices from anywhere. Additionally, your Ecobee could keep going offline if its right on the edge of your Wi-Fi routers range. One of the most common reasons for the Ecobee thermostat going offline is because the Internet connection keeps going offline. Reset Your Ecobee Thermostat 2. You can control your ecobee thermostat, cameras, sensors, lights, and ecobee Smart Security. (The old settings should still be in it with ***** as your password hidden. To connect your Ecobee thermostat to your Wi-Fi network: From the Home screen, press Menu. Ecobee offline and cannot reconnect. 4 GHz band—not the 5GHz band. Or your HVAC system may cut power to it. Ecobee goes offline but only in the app. ecobee loses power? – Garden Center Care>What happens if ecobee loses power? – Garden Center Care. I’d like to re-authenticate them but can’t seem to find the option. Latest thermostat update broke my app. Read on to discover why your ecobee keeps disconnecting from Wi-Fi and other issues concerning your ecobee thermostat. Go into your router and manually assign an IP to the Ecobee. Ecobee Thermostat Disconnecting from Wi. There are a few reasons why your ecobee will keep restarting, leading to the “calibrating” message and a reboot. All ecobee devices are easy to set up and register using the ecobee app. If your ecobee is having issues connecting or staying connected to Wi-Fi and the Internet, there are a few things to consider: 1. Additionally, your Ecobee could be right on the edge of your Wi-Fi routers range. If its not showing as connected to ecobee. The Ecobee SmartCamera is a good home security camera that can track a person as they cross a room, and has Alexa built in. Tap the Plus icon in the upper-left corner. To begin, open up the Ecobee app on your smartphone and when you’re on the main screen with the thermostat’s user interface showing, tap on the menu button in the bottom-left corner of the screen. First, you need to verify if your thermostat is registered as if it is not, it will not connect to the ecobee app. mdavison HectoSeer Posts: 160 near Charlotte NC #4 December 22, 2017, 02:33 PM. It stopped going offline. com/ecobee-offline/#Why Does My Ecobee Keep Disconnecting from Wi-Fi? h=ID=SERP,5702. One of the most common reasons your Ecobee thermostat goes offline is if the internet connection keeps going offline. But when I change the temp on my app, it. to/2Z5AzSA Favorite Smart Home. I gave it a day or so as others on the ST FB group were reporting a similar issue. What happens if ecobee loses power? – Garden Center Care. Ecobee is offline?? Hi there, Im on my 4th day of using an ecobee, and its been fine until now. Professional Installer Option Ecobee offers a service on their website to refer you to a qualified technician in your area that can review and fix your system for a fee. What happens when ecobee goes offline? When your ecobee loses wireless connection to your network, you can still use it as a standard thermostat. Additionally, your Ecobee could keep going offline if it’s right on the edge of your Wi-Fi router’s range. Arming, disarming, and setting modes on your ecobee Smart Security system. Clear cache and data in Android app. You can tell if this is the case by seeing if other devices go down when the Ecobee goes down. Ecobee offline and cannot reconnect Devices & Integrations bluebanana March 13, 2020, 10:25pm #1 So my ecobee went offline a few days ago and I cannot reconnect it or its two occupancy/temperature sensors. You will need the device to complete the following steps: 1. Click on the registration tab on the main menu. Ecobee Find A Pro Service. Why Does My ecobee Go Offline (& 7 Related Problems). From the details on the menu, check if there is the Registration option. All ecobee devices are easy to set up and register using the ecobee app. That issue is back : https://status. If your ecobee is having issues connecting or staying connected to Wi-Fi and the Internet, there are a few things to consider: 1. Pick your Wi-Fi network from the list and enter your Wi-Fi password if required. If wi-fi does not reconnect but asks you to do it, then do it. ** Released As of February 23, 2020, the latest release of my Ecobee Suite can be found here: Release 1. To begin, open up the Ecobee app on your smartphone and when you’re on the main screen with the thermostat’s user interface showing, tap on the menu button in the bottom-left corner of the screen. 99 at ecobee Pros + Wide field of. ) Ensure your router is powered on and is broadcasting on a 2. It aims to resolve the issues laid out in the previous section by setting a standard way of communicating over a standard home network. We checked all suggestions from Ecobee online. Here is how you do that: Same as earlier, Ecobee App (or Interface) → Main Menu → Settings → Installations Settings Next, you go to Equipment → Furnace → Fan control in heat mode → HVAC Check if your Furnace is On When you turn on heat mode, the heat comes from the furnace. Then, plug in your router first. Answered by ecobee 4 years ago Helpful ( 3) Unhelpful ( 7) Report You just cant access the wifi portion. As you probably know, running an outdated version of the ecobee app may cause some malfunctions, which could be the reason your thermostat keeps disconnecting from Wi-Fi. Ecobee goes offline but only in the app. The exact process goes for your Ecobee network, disabling and immediately re-enabling it. The Ecobee plugin hasnt been authorized to access your Ecobee account. Ecobee SmartCamera review. Ecobee is offline?? Hi there, Im on my 4th day of using an ecobee, and its been fine until now. ago Agree, I consider it a major design flaw. Customer service has been terrible and has told me to basically deal with it for the last 7 months because they dont know whats wrong. You can reboot your ecobee by pulling it off the wall or restoring it to factory settings. Ecobee Find A Pro Service. But it says it is offline on the Android app and from the website. You Have an Unstable Internet Connection 2. My ecobee thermostat is not connecting to Wi. The other day my ebee went off line. Additionally, your Ecobee could be right on the edge of your Wi-Fi router’s range. Reset Your Ecobee Thermostat 2. Why Does My Ecobee Keep Going Offline? (3 Main Reasons Why!). The ecobee will still operate as a thermostat to maintain its set temperatures and use the wireless sensors, if theres any connected. How to Connect an ecobee Thermostat to WiFi. Read on to discover why your ecobee keeps disconnecting from Wi-Fi and other issues concerning your ecobee thermostat. 5 Reasons ecobee Wont Connect to WiFi (Explained). Firmware update in the process. For the location still using Groovy ecobee devices, you should be able to add ecobee in the ST app, get your automations moved over to the new devices and then delete the Groovy devices. to Connect an ecobee Thermostat to WiFi. One of the downsides is that HomeKit does require some Apple products for the hub and an iCloud account for. While the Ecobee can certainly work as an internet thermostat, it supports HomeKit out of the box, which means that it will easily become a local smart device. Ecobee down? Current problems and outages. 12 24 comments Add a Comment ecobeeColin • 3 yr. Table of Contents. Once youve registered or added your device, you and other members of your ecobee home will be. If your SmartCamera with voice control continues to report offline after restarting the app, please try the following steps in this order: Ensure your home’s internet connection is. Technicians Assistant: Do you know the model of your ecobee thermostat? How old is it? Less than a year old. Fix: Ecobee4 loses wifi connection : r/ecobee. >The ecobee screen is black and my phone says it’s offline. If you have a dual-band router, you’ll want to make sure to connect to the 2. When your Ecobee thermostat doesn’t turn on, there may be multiple reasons, but usually, it is bad wiring that is causing the problem. Ill go to config and try to authorize, Due to it says. For the location still using Groovy ecobee devices, you should be. I have 2 thermostats that have been offline for several days. The Ecobee thermostat indicates the temperature incorrectly. Technicians Assistant: Do you know the model of your ecobee thermostat? How old is it? Less than a year old. When you ping it, it will stay online indefinitely, but if you stop, it will drop after 4 days. Your Ecobee is Too Far Away From Your Wi-Fi Router 3. If your ecobee is having issues connecting or staying connected to Wi-Fi and the Internet, there are a few things to consider: 1. Using Ecobee integration and device, the thermostat went offline (again) this morning, making the device uncontrollable from the dashboard. HomeKit is one of the best ecosystems for easy installation and offline smart homes. The new thermostat is. The ecobee screen is black and my phone says it’s offline. Ecobee Fan Settings - Ecobee furnace or Air Conditioning fan wont turn off RubberCheese Reviews Ecobee Thermostat / Smart Thermostat Installation / Smart Thermostat Installation. To connect your Ecobee thermostat to your Wi-Fi network: From the Home screen, press Menu. Ill go to config and try to authorize, Due to it says The Ecobee plugin hasnt been authorized to access your Ecobee account. One of the most common reasons your Ecobee thermostat goes offline is if the internet connection keeps going offline. Why does my ecobee keep disconnecting from Wi. There is a high probability that there has been a power outage recently due to which insufficient power is being delivered to your thermostat. 3 Most Common Reasons Why Your Ecobee Keeps Going Offline 1. Once your router is up and running, mount your ecobee thermostat on the wall and give it time to power up. Ecobee black screen could be due to a power outage. Obtain the Registration Code: First, obtain the registration code from the thermostat. Next, go to Preferences, and then go to Screen Brightness. com Thermostats Installation And Setup Wi-Fi: FAQ, Setup Guide, and Troubleshooting This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. Repair Issues with Your ecobee Devices Companion App. Your Ecobee is Too Far Away From Your Wi-Fi Router. Wait for the Wi-Fi connection to be established. If it doesn’t work, restart your router by unplugging it, waiting a few minutes, then plugging back in. How to Receive Ecobee Alerts If Your Furnace or A/C Breaks Down. When i try to go to the app or website, it says that It looks like your thermostat has. The Ecobee thermostat shut down to avoid overheating. ) Ensure your router is powered on and is. Here is how you do that: Same as earlier, Ecobee App (or Interface) → Main Menu → Settings → Installations Settings Next, you go to Equipment → Furnace → Fan control in heat mode → HVAC Check if your Furnace is On When you turn on heat mode, the heat comes from the furnace. 5 Reasons ecobee Won’t Connect to WiFi (Explained). As you probably know, running an outdated version of the ecobee app may cause some malfunctions, which could be the reason your thermostat keeps disconnecting from Wi-Fi. ecobee Smart Security troubleshooting. Tap on the arrow next to “Receive Alert” and select “Enable” if it isn’t already. Ecobee Thermostat Black Screen. If other devices go down, the Ecobee also goes down; you might be dealing with a case of poor internet connectivity. After these checks, if your ecobee thermostat is still turning off or rebooting, it indicates a deeper problem with the wiring, heating, or HVAC system. Sometime around sept 20 2021, all my ecobee devices in two locations went offline. If youre having trouble getting your thermostat to power on, choose the appropriate option below to start troubleshooting. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. Getting Started How do I download the ecobee app? How do I sign in to the ecobee app?. If your internet signal is offline, ecocbee should automatically reconnect after restoring the internet signal. Why is my ecobee dead?. If your Ecobee has lost its wi-fi connection, the first thing to do is check that your wi-fi is working. If other devices go down, the Ecobee also goes down; you might be dealing. How To Reset Ecobee Smart Thermostat One Hour Smart Home 65. Tap on the arrow next to “Receive Alert” and select “Enable” if it isn’t already. Leave both devices off for about two minutes. One of the most common reasons your Ecobee thermostat goes offline is if the internet connection keeps going offline. Learn how to enable Alexa on your SmartCamera with voice control or Switch+ light switch. The Ecobee SmartCamera is a good home security camera that can track a person as they cross a room, and has Alexa built in. ecobee screen is black and my phone says it’s offline. After two minutes, place the ecobee back on the wall. Go into your router and manually assign an IP to the Ecobee. Bad wiring can prevent your thermostat from getting power from the circuit. After these checks, if your ecobee thermostat is still turning off or rebooting, it indicates a deeper problem with the wiring, heating, or HVAC system. Ecobee Thermostat Is Not Working: & Fix>8 Reasons Why Your Ecobee Thermostat Is Not Working: & Fix.